Digital Employee Experience (DEX) plays an important role in organizations. With many organizations now working remotely, optimizing the DEX has become even more crucial. However,… Read More »Key Insights from Gartner® Market Guide for Digital Employee Experience (DEX) Tools
Given the significance of agility and adaptability in today’s business landscape, the prospect of migrating enterprise productivity applications to the Cloud is quite compelling. We… Read More »Moving Enterprise Applications to the Cloud
In today’s business landscape, staying connected is extremely important. The good thing is that now, there are countless ways to communicate. Whether it is through… Read More »Unified Communications as a Service (UCaaS) – The Pros, Cons and Adoption Strategy
We often hear business leaders announcing these adages that “customer satisfaction is our top priority”, or “we put customers’ needs above all”. However, many times, these organizations have no idea how to convert this customer-focused “mantra” into an actual practicing reality.
Read More »6 Steps to Develop a Client Focused Organizational Structure
Customer satisfaction and experiences have become the centerpiece of every business strategy. Successful customer experience is at the heart of every organization. Customers that feel valued by a brand can enjoy their overall experience. The reputation of a brand is represented through its customers, which is why it is important to achieve the highest possible level of customer satisfaction.
Read More »Strategic Methods to Achieve a Satisfying Customer Experience (CX)
Call centers are changing rapidly, and with new technologies and workflows, your call center will likely look incredibly different in the future.
Read More »What Will Your Call Center Look Like in Five Years?
The use of artificial intelligence has greatly increased in recent years. What used to be viewed as a distant technological development, is now widely available across numerous industries.
Read More »5 Practical Uses for AI in Your Organization’s Contact Center
When communicating with customer support, people like having options. Everyone has a preference when communicating, whether it be through email, text, voice call, or another method. In addition to having options for their method of communication, customers also like having the option of communicating with either a chatbot or a real person.
A critical part of offering excellent support for your customers is providing synchronous service, but what is synchronous service exactly and how does it differ from asynchronous?
Read More »Why Customers Want You to Be Synchronous, Not Asynchronous?
If your call center experiences a large influx of calls during a small window of time, your customer support representatives may become overwhelmed. Different contributing factors can lead to overworked phone representatives. Fortunately, this common problem has a workable solution that can get your call center back on track.
Read More »Does an Influx of Calls Overwhelm Your Call Center? Here’s Why.
CISCO Unified Communications Manager Brings People Together Anywhere and Anytime for the Benefit of Your Business
Read More »How Cisco Unified Communications Manager Can Help Your Business
Maximize your contact center with unified communications and enjoy greater collaboration, productivity, customer satisfaction, and financial growth.
Read More »Does Your Enterprise Need Contact Center Unified Communications?
