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ATSG Recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for MNS >>

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ATSG Integrated Intelligent Platform

ATSGOne Integrated Intelligent Platform

A complete IT modernization platform that integrates and automates our best-in-class services and best-of-breed solutions.

Through our dedication to best practices and best-of-breed, best-in-class technology solutions, ATSGOne empowers positive business outcomes.

ATSG has taken our own internal best practices and decades of experience as a managed services provider to create an integrated and automated management platform around world-class people, processes, and technologies.

The core of this program is the ATSGOne intelligent IT platform, a comprehensive, integrated suite of IT management applications, tools, business processes, and resources aligned to produce high-quality services, support, and experiences for our customers.

ATSGOne Functional Architecture

IT Service Management

IT Service Management

Enterprise Information Technology Service Management (ITSM) platform to manage all IT services. This includes following the latest ITIL framework to manage all your Service Operations, Design, and Transition, including providing continual Service Improvement, Reporting, and Analytics. Some of these solutions include:

  • ITIL Framework
  • Omnichannel Communications
  • SLA / XLA Management
  • Secure Remote Access
  • Workflows and Automation
  • Self Help / Self Heal
Digital Infrastructure Management

Digital Infrastructure Management

ATSGOne services include advanced automated infrastructure management for networks, systems, and storage, along with comprehensive Remote Infrastructure Management capabilities. Some of these solutions include:
  • Intelligent Infrastructure & Network
  • Enterprise Applications
  • Backup and Recovery
  • Cloud Automation and Orchestration
  • Asset and Patch Management
Digital Workplace Management

Digital Workplace Management

A digital workplace management platform that is fully flexible in real time, agile, and customizable with a centralized management view across the entire organization. These services include advanced cloud automated workstation and server infrastructure deployment and management. Some of these solutions include:
  • Workstation Management Platform
  • Digital User Experience
  • Mobile Device Management
  • Asset and Patch Management
Security Management


Our security systems and platforms allow us to design, build, and manage the support required for the growth of the security of your organization. Some of these solutions include:

  • Managed Detection and Response
  • Endpoint Detection and Response
  • Multifactor Authentication
  • E-mail & Single Sign On
  • Identity and Access Management

Innovation and Automation

No longer is IT just aligned with supporting and enabling the business plan – IT is now the backbone of the business itself, driving business processes and creating new innovative business models. To effectively manage these critical resources, embedding service automation for efficiency, quality, and scale, is a necessary and ongoing challenge to ensure ultimate success.

Governance and Business Intelligence

Governance and Business Intelligence

Our clients rely on our business and operations reviews, reporting and advanced analytics, service level and project tracking, and process improvement initiatives to make the right decisions for their organization.


Seamless Operations

Seamless Operations

The ATSGOne platform provides support for your enterprise IT infrastructure, software, and hardware platforms, providing seamless integration into your enterprise. It also allows for an integrated and automated solution approach, allowing our clients to focus on their strategy – not their systems, tools, and support management.


The fortified ATSGOne platform allows your team to focus on your core organizational requirements with the knowledge that our best-in-class platforms provide the services you require with the security you demand.

Intellectual Property (IP)

ATSG not only delivers using best-in-class technology solutions, but we also innovate and develop it too. Our Gartner industry-recognized solutions include both Managed Network Service and Cloud-based DaaS solutions.


Managed Network Service Platform

Our Managed Network Services Platform MPaaS is recognized by the Gartner® Managed Network Services Magic Quadrant™. This platform provides for proactive, predictive, and business focus that:

  • Prioritize and address problems before they impact business services
  • Protect revenue
  • Improve customer experience
  • Reduce IT costs

The MPaaS Platform also provides:

  • Full Stack Detection and Monitoring
  • True Root Cause Analysis with Actionable Intelligence
  • Business Service Monitoring and Prioritization
  • Streamlined Remediation and Management Workflows
  • Flexible Deployment Models

ATSG Intelligent Cloud Manager

Cloud Orchestration and Lifecycle Management Platform that fully manages Digital Workplace and Cloud Infrastructures. The ATSG Intelligent Cloud Management Platform Provides:

  • Control of your virtual private data center
  • 24x7xAlways visibility of your virtual environment
  • Simplified access to various cloud infrastructure management operations
  • Public, private, and hybrid cloud designing capability
  • Enhanced security of your environment through Two Factor Authentication
  • AI-based real-time auto-scaling
  • Integrated DEX analytics and statistics on Client Dashboards

This allows you to easily and securely Cloud-Enable enterprise workspaces & infrastructures.

Collaboration Suites ATSG
Optimization. ATSG’s Integrated Intelligent Platform is custom built for the best service delivery, security, and performance. ATSGOne, ATSG’s’ suite of best-in-class solutions, scales to fit any IT environment. It delivers reduced complexity, less strain on resources, and, as a result, decreased financial risk. The ATSGOne platform blends IT service operations, security, and optimized functionality with best practice processes and lifecycle management. ATSGOne is powered by our sophisticated business intelligence and automation platforms with benefits that are amplified by the agility and elasticity of the cloud.