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Client Success

Our Client Success programs are backed by best IT practices – on-demand and provided globally.

Whether you are engaging ATSG for a single project or an ongoing managed services and support relationship, our comprehensive customer success culture and processes are designed to positively impact every interaction throughout your entire services lifecycle – from initial solution design through service implementation, operations, and renewals.

ATSG Intelligent Client Success Programs

Innovative solutions that align with your business goals and budget.

ATSG’s Intelligent Client Success programs define and deliver a comprehensive customer journey, from inception to service delivery through expansions and renewals, to match your specific goals and objectives. These programs identify business outcomes and roadmaps in the early stages of engagement, tailoring a journey that tracks, measures, and continually improves your processes.

Features include:

  • Tailored customer journey, from design to deployment and operations
  • Maximizes resources, capital, and staff investments
  • Reporting and Metrics

Global IT Service Management & Governance

ATSG’s commitment to best practices guides our customer’s journey.

ATSG provides innovative solutions that are aligned with your business goals and budgets. Our approach to deployment and operations is based on best practices such as ITSM, Flexible Governance models, and Superior Customer Success programs, ensuring your users and infrastructure are productive and effective. We offer proactive operational guidance, platforms, and support that focuses on customer needs and stresses continual improvement.

Features include:

  • Based upon the latest ITIL based frameworks
  • Focus on activities to strategize, design, build, operate and optimize
  • Continual Service Improvement (CSI)
  • Reporting and Metrics