A rapidly increasing number of organizations are migrating to the cloud for remote and hybrid workspaces. Businesses have many different options when it comes to shifting their workspace and storing data in the cloud.
Your company’s security is vital for protecting clients and preserving your data. IT security is made up of different systems put in place to keep your company secure. These systems include intrusion detection and prevention (IDS/IPS), security information and event management (SIEM), data loss prevention (DLP), and log management. Additionally, there are systems in place
With the shifting professional landscape, organizations need to equip themselves with the most powerful cloud-based tools for optimizing productivity. Numerous employees are switching to a remote workflow, and the ratio of remote employees to their in-office counterparts is increasing rapidly. With remote and hybrid work solutions, your organization needs a cloud-based workspace software solution that
The use of artificial intelligence has greatly increased in recent years. What used to be viewed as a distant technological development, is now widely available across numerous industries.
When communicating with customer support, people like having options. Everyone has a preference when communicating, whether it be through email, text, voice call, or another method. In addition to having options for their method of communication, customers also like having the option of communicating with either a chatbot or a real person.
Organizations have been shifting from on-premise solutions to hybrid and remote solutions for years, but many have switched to the cloud has increased greatly in the past year. The rapid shift has resulted in security and productivity issues for some organizations.
As organizations continue to embrace hybrid and remote work, they are looking to leverage their existing IT investments to help build a secure environment where users can access applications and sensitive data. In 2021, Microsoft reported their Microsoft 365 user base to be over 25 million and their Teams user base to be nearly 250
With more and more companies switching to hybrid and remote work, it’s becoming increasingly evident that working virtually is here to stay. Although there was already a trend towards working from home, the pandemic quickened the transition. The pandemic also revealed to organizations that they need remote work protocols in place to preserve productivity while
Businesses have been switching to cloud-based solutions for decades, but numerous industries have seen a dramatic increase in businesses converting to the cloud since the pandemic shutdown of 2020. The sudden and rapid switch to the cloud has raised several concerns relating to cybersecurity. Different federal agencies, including the FBI, have tracked the rise in
A critical part of offering excellent support for your customers is providing synchronous service, but what is synchronous service exactly and how does it differ from asynchronous?