The COVID-19 pandemic affected contact centers immediately. Many industries, such as healthcare, travel, finance, retail, and insurance were forced to shift the operation of their vital hubs of communication to a remote model, all while handling an increase in call volume.
Now’s the time to learn from the successes and challenges that were presented by working remotely during the COVID-19 pandemic.
Now that most teams are working remotely, your organization must maintain digital security and productivity, while employees are connecting from various locations.
Making the right IT infrastructure choices now is essential so that your organization can continue to thrive in times of crisis.
With so many team members working from home, you need a platform that supports highly productive collaboration.
As you explore a whole new way of working, leverage the power of the Cloud to better support your remote workforce.
Harness the power of the Cloud to best support your remote workforce during these challenging times.
Whether your organization has always had the option to work from home or you recently transitioned to remote work to support your business continuity due to the COVID-19 pandemic, it’s a smart idea to have an official work from home policy.
Follow these five mobile device management best practices to secure employee devices and prevent devastating cyberattacks.
Protect your employees and enterprise from harmful malware and cyberattacks with Cisco® Advanced Malware Protection (AMP) for Endpoints.