Managed Operations
Optimize end-user productivity with market-leading solutions – provisioned as a service.
ATSG enables productivity by simplifying the way teams communicate, share expertise, and gain business insight. Our goal is to deliver powerful user experiences that support the dynamic ways people work today. Through our collaboration suites for voice, video, data, and unified communications, we streamline IT functions, improving your competitive position.
Our trained and certified team can work with your organization on a managed or project basis, assessing your environment, working collaboratively, making technology recommendations, and then creating a roadmap for success based on your business objectives.
Enterprise Service Desk
ATSG’s Enterprise Service Desk is your single point of contact for seamless IT support. Our expert team provides round-the-clock assistance, leveraging ITIL best practices to quickly resolve IT issues, and empower your users with the right tools. We offer multi-channel support, incident management, technical support, and in-depth analytics to optimize your IT service experience.
- Benefits
- Prompt resolution of IT related issues
- Improved user satisfaction
- Proactive problem management and resolution
- Enhanced visibility and reporting
Remote Infrastructure Management - RIM
ATSG’s Remote Infrastructure Management (RIM) delivers proactive monitoring, management, and maintenance of your critical IT infrastructure. Our remote experts keep your systems running smoothly, providing patching, updates, security, and performance optimization. Reduce downtime and gain valuable insights, enabling your in-house IT team to focus on strategic initiatives.
- Benefits
- Reduced IT operational costs
- Improved system reliability and uptime
- Enhanced security and business continuity (BC)
- Frees internal IT staff for innovation
Remote Depot Services
ATSG’s Remote Depot Services help your organization resolve complex IT hardware malfunctions or issues, which can’t be remediated on-site. In these scenarios, our experienced and certified professionals will uninstall and ship your non-serviceable IT hardware to the nearest repair facility, that is fully equipped to resolve the matter. Once the issue is resolved, our professionals will install the hardware back on your site, to ensure seamless operations. In case the hardware is damaged beyond repair, we also offer highly professional IT hardware procurement, storage and replacement services.
- Benefits
- Access to specialized skills and expertise
- State of the art IT hardware repair facilities
- Timely and professional repair of IT equipment
Extended useful life of your IT hardware
Onsite Dispatch Field Services
ATSG’s Onsite Dispatch Field Services keep your end-user devices and critical IT infrastructure running smoothly. We offer highly professional, on-site repair and maintenance services for your IT hardware and equipment. We also offer periodic, on-site maintenance of your IT equipment, which not only extends its lifecycle, but also minimizes the chances of catastrophic hardware failure. Our experts also offer highly professional installation services for a wide range of IT equipment. Our experienced technicians and swift response times ensure robust business continuity (BC).
- Benefits
- On-site repair of minor IT hardware issues
- Minimized IT infrastructure downtime
- Comprehensive, nation-wide coverage
- Expert technical support by certified professionals