rediManage goes beyond just Managed IT Services to operate, monitor and optimize your IT environment and infrastructure, 24x7xAlways. From our Tier 1 Enterprise Service Desk and Tier 2 Technical Operations, through Tier 3 Engineering, vendor management and governance; with rediManage we have you covered. Among the most essential aspects of any IT services are End User services, such as the Service Desk, Deskside, Mobility Services and Support. These solutions support critical roles for organizations, shaping the End User experience, and often the overall reputation of IT throughout the organization. This first line of defense for IT, can make the difference between a business that struggles and a business that thrives.
At ATSG, our Service Desk, combined with our comprehensive Technical Operations Center, is staffed with hands-on analysts and engineering talent, empowered through automation with our Ai2 platform and tools and operated with ITIL processes. This combination allows us to identify, isolate, and resolve incidents, while also analyzing root causes and eliminating problems before they impact performance or availability. Whether you operate in a traditional on premise environment or in a highly virtualized and mobile cloud, these services are built to flex and scale. Only by leveraging high quality IT solutions can an organization maximize the true business value of information technology across their enterprise. rediManage becomes the integral extension of your team that provides you with a trusted, safe and secure operation that your business can rely upon.
Our rediManage offerings include:
- Management and monitoring of critical systems by seasoned IT professionals
- Preventive maintenance of servers, networks, workstations and endpoint devices with proactive fault detection
- Incident Management via 24x7xAlways US based Service Desk and Deskside support services, with special Major Incident Management processes to ensure proper management and resolution of business impacting events
- Global remote management and site dispatch for supported international locations
- Managed Desktop services including patching, imaging, software distribution and endpoint security
- Superior Tier 2 and 3 technology expertise in networking, IP Telephony, wireless infrastructure, virtualized servers and workstations, as well as deep Win10 expertise
- Professional IT Service Delivery Management to continually communicate, align, identify, and implement performance and productivity improvements
- Access to ATSG’s Top‐tier elite partnerships, such as Cisco, Microsoft, VMware and Multicloud Solutions
- Ability to use ATSG’s IT Service Management, ticketing and tracking system
- Procurement and deployment support for all your hardware and software needs
- Advanced Technical Services via an assigned Technical Account Lead and access to a diverse pool of subject matter experts