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Unified Communications & Client Experience

Optimize end-user productivity with market-leading solutions – provisioned as a service.

ATSG enables productivity by simplifying the way teams communicate, share expertise, and gain business insight. Our goal is to deliver powerful user experiences that support the dynamic ways people work today. Through our collaboration suites for voice, video, data, and unified communications, we streamline IT functions, improving your competitive position.

Our trained and certified team can work with your organization on a managed or project basis, assessing your environment, working collaboratively, making technology recommendations, and then creating a roadmap for success based on your business objectives.

Unified Communications Services

Enable teams to operate effectively in virtual collaborative environments, from anywhere.

In today’s real-time, multi-channel world, we collaborate through voice, video, instant messaging, and virtual meetings. Through our UCaaS offerings, ATSG manages the critical collaboration lifecycle of integrated real-time unified messaging systems. We offer several features and capabilities including cloud PBX, unified communications, team collaboration, Contact Center, and business application integration.

Features include:

  • Fully managed platforms and solutions
  • Reliable, secure, and scalable
  • Enterprise-grade performance and redundancy
UCaaS

Contact Center Services

Enable remote agents with rapidly deployable cloud-based or on-prem contact center solutions that deliver exceptional customer experiences.

Contact Center environments are complex systems comprised of multi-layered, distributed applications with multiple service components, which make them inherently difficult to manage. ATSG’s Contact Center Services integrates your contact center with collaboration applications such as voice, video, and web conferencing, enabling you to conduct vital communications efficiently and significantly impacting your customer’s experience. With the right mix of technology and business processes, you can implement a scalable Contact Center that enables your team to respond quickly and effectively to customer inquiries.

Features Include:

  • Positive impact on customer satisfaction with optimized customer experiences
  • Maximize business outcomes by operating at peak performance
  • Reduce downtime and eliminate dropped calls and poor voice quality

Collaboration Suites & Integrations

Enables you to increase productivity and collaboration across the enterprise.

As business teams continue to work remotely, the dependency on collaboration tools continues to increase. At ATSG, we provide the solutions, technology, and resources to help your organization navigate these changes. Regardless of your collaboration platforms, ATSG assesses your current setup, identifies and remediates gaps, and helps you plan for continuous management.

Features include:

  • Support for productivity solutions such as Office365
  • Voice and Video platform support
  • Intranets and Extranets

Analytics & Insights

Our technology platform analyzes and delivers the data needed to provide business impact and insights.

Maintaining performance and availability of a collaboration environment requires top-to-bottom and end-to-end management. ATSG solves a variety of UC technical challenges, including issues with call managers, gateways, endpoints, and the underlying route/switch infrastructure. It includes statistics on the number of calls, jitter, latency, packet loss, MOS, resource constraints, and so on.

Features include:

  • Unified Communication and Contact Center Support
  • Location-based dashboard reporting
  • Informs capacity planning