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ATSG Recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for MNS >>

Many successful businesses have come to terms with the fact that being tied to work 24/7 isn’t necessarily a sign of success. At times, it is rather considered a sign of inefficiency, which is quite true in some cases. And, the problem is that this round-the-clock approach in the modern, knowledge-oriented workplace can even lead to employee “burnout”.

Even though technology has played its part in this type of relentless work culture, it does not necessarily have to be the “villain” in the story. In fact, it is technology that can play a central role in addressing and alleviating the challenges associated with this work model. And the interaction with this technology will determine the Digital Employee Experience (DEX) for most business.

In this blog, we discuss the role of DEX in redefining workplace experiences, for employees in the digital age.

The Birth of DEX – Where it all Began

The origins of Digital Employee Experience (DEX) can be traced back to a shift in the workplace that was brought about by the unique expectations of a new generation of workers. Born and raised in the digital age, this generation brings with it a set of unique preferences and demands, especially when it comes to technology.

For these tech-savvy individuals, the boundary between work and personal life is becoming increasingly blurred. They are used to hassle-free digital experiences while researching, connecting, and even leisurely using their devices. In fact, if anything, these employees have even higher expectations for the technologies they use for work, as their livelihoods depend on them.

As a result, the concept of DEX has emerged to address this shifting dynamic. It acknowledges the pivotal role that digital interactions play in employee satisfaction and productivity. A seamless DEX has now become “a need of the hour” for businesses looking to retain their employees and increase their productivity levels.

DEX and the Digital Workplace

The essence of DEX lies in the commitment to ensure that employees have a positive experience, no matter what device they use, or where they are working from. It is all about keeping them engaged and productive.

There are leading technology solutions providers in this space, like ATSG, which are offering a wide array of digital workspace solutions for employee satisfaction. Our solutions span across endpoint management and protection, network monitoring, Desktop as a Service (DaaS), and much more. You might wonder how all these pieces fit into the DEX puzzle. The answer is straightforward – DEX is a broad and expansive field that interfaces with countless other aspects of a business.

Organizations need to prioritize and invest in their digital workplace and Employee Experience Platforms (EXPs), to enhance the overall DEX. Remember, it is a lot more than just a matter of technology; it is about creating an environment that enables employees to thrive and contribute their best. This in turn fosters a workforce that is engaged, productive and satisfied, resulting in long-term sustainability and success for the business.

The Driving Forces for DEX – AI, IoT and Cloud

The significance of DEX rose to new heights, especially after the pandemic-driven surge in hybrid and remote working models. And central to this elevated DEX are technologies such as Artificial Intelligence (AI), Cloud Computing and Internet of Things (IoT) devices.

Today, we have AI-driven chatbots that automatically respond to common employee inquiries. We also have an AI-powdered digital workspace that is able to tailor itself to the schedule and workstyle of individual employees.

With Cloud Computing solutions, the desire to be able to flexibly work from any location (WFX) is now a reality, with seamless access to resources. This is something that seemed “too good to be true”, just a few decades ago. Cloud solutions also alleviate the burden on employees, leaving the technical heavy-lifting to specialized Cloud Service Providers (CSPs).

Similarly, IoT devices also play a crucial role by collecting real-time data for insightful analysis, and to optimize various aspects of the digital work environment. All these technologies form the backbone of a seamless and intuitive digital work experience. This is key to maintaining a cohesive and productive workforce in today’s remote and hybrid work models.

Improving the DEX of Your Enterprise

Now, the key to success for businesses lies in becoming the top employer of choice. To make this happen, business leaders should start off by having open and honest conversations with their respective teams. They should be able to understand what tools, systems and devices really empower employees to do their best at work, all while maintaining a good work-life balance.

Also, with the constantly expanding digital landscape, cybersecurity is more important than ever. A robust cybersecurity posture is obviously essential for protecting sensitive data, in addition to instilling a sense of confidence and peace of mind among employees. With effective cybersecurity measures in place, employees can work more relaxed, free from the constant worry of safeguarding valuable information, and avail a secure digitalized environment.

Further, it has been noted that employees usually expect their digital workspaces to be tailored to their unique needs and preferences. Customizable dashboards, personalized content and app suggestions, all contribute to making employees feel like they own their digital space, which boosts engagement.

That said, it is understandable that improving DEX can be tricky. Sometimes, employees might push back on new technologies and processes, and this can really decrease their motivation levels. To get past any such challenge, business leaders should communicate clearly, as to how these changes will benefit employees in the long run.


The sooner businesses realize that digital employee experience (DEX) is not just a passing trend, but a source of attaining strategic advantages, the better will they be in their journey towards digital transformation. And in order to improve DEX, IT teams need to step up and elevate their digital systems that underpin it.

The good news is that businesses can achieve robust digital employee experiences (DEX) by getting in touch with ATSG, for top-notch digital workplace solutions. Our Desktop as a Service (DaaS) empowers businesses to create a positive work environment, ultimately leading to superior customer experiences as well.

ATSG has also been recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Desktop as a Service (DaaS). We believe this gives our prospective customers the added assurance that our cutting edge DaaS solutions can take your digital employee experience (DEX) to a whole new level.

So, get in touch with us today, and leverage the benefits of ATSG’s best-in-class Cloud Computing solutions, managed IT services, intelligent technology solutions, and cybersecurity capabilities for your enterprise.

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