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At this very moment, no one can accurately predict what the future of work will look like. However, we can say with somewhat certainty that investments in Digital Workplace Solutions will play a vital role in streamlining the Digital Employee Experience (DEX) for businesses.

A few years ago, who would have thought that people would be turning down job opportunities that would be attendance-driven, rather than outcome-driven? Today, these tech-savvy employees want to work in flexible environments. For them, digital workplace solutions bring about better work-life balance, a trend that is at the top of the mind of most employees and results in improved DEX.


Keeping that in mind, the latest report by Gartner regarding Digital Workplace Applications Research plans is a must-read for enterprises looking to stay ahead in the race for the most capable digital workplace.

In this post, we have highlighted some key points from the report regarding the crucial role that digital workplace leaders play, in designing and implementing an effective DEX strategy.

Digital Workplace and DEX – Just Buzzwords or Something More?

According to Gartner’s report, it is crucial for business leaders to remember that a successful DEX strategy involves identifying where a company currently stands. This will give enterprises a clear picture of where they need to go, and the potential roadblocks to getting there.

To support this strategy, the following mentioned core digital capabilities must be there in enterprise applications and workloads.

  • Visual collaboration
  • Content services
  • Knowledge management
  • Meeting solutions
  • Workstream collaboration

Remember, one thing that sets companies apart from the competition is their commitment and determination in making sure that people and processes keep evolving alongside technology. Visionary digital workplace leaders prioritize up-skilling and enablement, as they recognize these factors as critical to realizing business value from digital workplace investments.

Therefore, it is crucial to understand how different technologies impact the overall employee experience, as this is just as, if not more important than their effect on the business bottom line.

According to Gartner’s report, the hybrid working model can have a positive impact on the overall performance outcomes of employees. This is because desk-based employees that are granted a high degree of work flexibility are more likely to remain loyal to the company, and feel connected to its culture.

Similarly, when front-line / field workers are able to choose their own teams and have flexibility in shift scheduling, they take greater ownership of their work. This results in a more engaged and motivated workforce.

According to the report, businesses can improve their overall flexibility by working on the following mentioned areas.

  1. Personal Development and Team Growth

After the pandemic, many forward-leaning enterprises really focused on boosting both team and personal growth in the digital workplace domain, a trend that has carried over into the era of flexible work. Today, many organizations ensure that their employees get a rich portfolio of tools and insights aimed at enhancing their efficiency and productivity.

Additionally, organizations are implementing strategies to help their workforce establish their own practices and norms for their collective Digital Employee Experience (DEX). Not only do these strategies foster employee loyalty, but also reduce fatigue and improve overall performance.

  1. Workplace Experience (WEX) 

Currently, many digital workplace leaders are also working to enhance the employee experience during office visits. This is being done by supporting applications that can simplify the planning process, navigate the entire workforce, coordinate with colleagues, and maximize employee output from the available resources. These applications are called Workplace Experience (WEX) apps.

These emerging WEX applications go well beyond simplification of the visit process. They are integrated with digitalized physical objects, such as smart lockers or desks, to enrich the flexible working experience.

Additionally, enterprise social graphs and Artificial Intelligence (AI) are being leveraged to predict how the employees will utilize social space, and support co-location among collaborative team members. These game-changing tools are quickly gaining popularity among employees, and for all rights reasons.

  1. An Inclusive Culture and Community

One of the top priorities of today’s Chief Executive Officers (CEOs) is to adopt a hybrid work model that is centered around maintaining positive culture engagement and morale, alongside better employee productivity. In order to address these concerns, digital workplace leaders play a critical role in implementing applications that facilitate communication and community building.

These leaders also focus on supporting collaborative work management tools, which encourage transparency and accountability within the organization. Additionally, they help promote self-organizing work models, which are aligned with business objectives and priorities. By leveraging these tools and strategies, companies can successfully navigate the challenges associated with hybrid work, and foster a productive and positive work culture.


The backbone of any organization is its workforce, making it a valuable asset. Companies should definitely incorporate sustainable and innovative changes that benefit their overall business, but not at the cost of employees and their “peace of mind”. So, it is essential for business leaders to ensure that the day-to-day operations of their employees remain unhindered.

For this, Digital Employee Experience (DEX) is the most critical metric for measuring the success of digital workplace strategies. So, before implementing any change, it is crucial to ponder upon the impact it may have on the workforce, and the necessary steps that management needs to take to support employees during such times of transition.

With ATSG, your enterprise will get a wide array of digital workplace solutions that are designed to deliver nothing short of a superb Digital Employee Experience (DEX).

With the goal of providing employees with a seamless and capable technology platform that makes lives easier, ATSG offers Desktop as a Service (DaaS) solutions that are fully virtualized and Cloud-hosted. These solutions come in a wide range of configurations and specifications, allowing employees to enjoy a seamless end-user experience from any location and device.

So, what’s the point of waiting? Start exploring the world of cutting-edge digital workplace solutions with ATSG today, and take your Digital Employee Experience (DEX) to the next level!


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