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Driven by the advancements in digital platforms, organizations have been able to transform their work environments digitally. The changes that were rapidly implemented due to COVID-19 have revolutionized work. Businesses are accelerating their approach to digital working models, adopting innovative technologies, and improving both customer and employee experiences.

Organizations around the world have begun to adopt flexible and innovative methods to drive more productivity and satisfaction. The goal of a digital workplace is to craft a positive employee journey, based on effective communication, collaboration, and productivity. Leaders now believe it’s essential to encourage and embrace effective digital infrastructure changes in workplaces.


Discovering the Modern Digital Workplace

The trends driving digital workplaces began way before the pandemic struck in late 2019. The emergence of technologies like cloud services, software as a service (SaaS), artificial intelligence (AI), and the internet of things (IoT) added to the rise of digital transformation.

The ability to support remote and distributed workforces is built upon the framework that has been made possible by today’s digital workplace solutions. The ever-evolving nature of the digital workplace comes with seamless access to advanced technology tools and un-rivaled agility.

The Proliferation of AI Across Organizations

The rapid acceleration and adoption of automation and AI is still prevalent. AI and automation became critical to enterprises, as they really facilitated the shift in working environments. Such technology and digital workplace solutions can improve transparency and supervision across the deploying enterprise. It enables organizations to be more proactive with their IT systems, especially for better employee experiences.

The reliability of automation and AI tools can improve enterprise productivity and cost efficiency. According to a recent survey, 52% of the respondent companies invested in AI adoption plans due to the pandemic, with the expectation of a 67% further rise in AI strategy adoption. The International Data Corporation or IDC further expects an expenditure of US $204 billion globally in AI systems, by the year 2025.

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The Increasing Dependence on Shadow IT

The transition of workplaces from offices to home and remote locations integrated digitalization of work environments. However, with minimal supervision, employees have begun to resort to other insecure software applications that normally lie outside the organization’s license. This practice, commonly referred to as “shadow IT”, increases the chances of cyber security and data breach risks.

Organizations need to find ways to increase transparency and integration of third-party applications. Preventive measures can be taken to protect sensitive data, and avoid cyber attacks, whilst still delivering enhanced digital employee experiences (DEX).

Organizations need to be better informed about the applications that facilitate effective and efficient workflow opportunities for employees. This way, IT teams will be able to manage, secure and supervise any deployed application, and deliver employee satisfaction.

Conforming to Modern Digital Workplace Environments

The new digital workplace is far-reaching and includes traditional technologies, agile hierarchies, virtual communication, etc. It is important to remember that with the shift to digital experiences, companies are made up of people, and exist to serve people. By adopting effective Digital Workplace solutions, organizations will no longer have to go back to the ‘old ways’ of working.

Employees now look for opportunities in remote work environments. Enterprises need to assemble robust solutions and flexible workplaces to meet employee needs and satisfaction. With digital transformation, organizations have to adopt a people-centric approach to workplaces. To provide what employees need and optimize work productivity, digital workplaces need to be central to every organization today.

Leveraging Digital Workplace Solutions by ATSG

Organizations have faced multiple challenges in adopting changes across their work environments. Opting for specialized Managed Services and Technology Solutions providers, such as ATSG, can offer seamless remote collaboration capabilities, IT services, and customized processes.

ATSG has a highly professional team that evaluates, manages, and re-designs enterprise IT environments. Our diverse portfolio of Digital Workplace solutions includes Enterprise Service Desks, Desktop as a Service (DaaS), Site and Field Services, and Digital Employee Experience (DEX) platforms.

Work environments will continue to evolve, even during the year 2023. As digital workplaces emerge, up-skilling workforces and prioritizing employee growth are essential. Integrating tools and mechanisms that transform workplaces are key components to empowering organizations in ever-changing environments.

Opting for ATSG can help enterprises with modern and cutting-edge Digital Workplace solutions. This will put deploying enterprises in a much better position to cope with challenges and changes, enabling the success and optimization of digital transformation initiatives.

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