When a leading specialty retail brand serving North America acquired another retail brand, it gave rise to serious connectivity and operational challenges. Disruptions in network connectivity adversely impacted the retailer’s ability to process transactions, and deliver efficient customer service.

With thousands of retail stores across North America, the company needed an intelligent solution that could remotely monitor network connectivity and performance issues. This is where ATSG stepped in, with its Remote Management Service (RMS) capabilities.

With our platform’s proactive monitoring, ATSG’s network engineers were automatically alerted of any network connectivity or performance issues at any of the retail outlets. This enabled our professionals to immediately resolve those issues with the local communications carrier, and restore connectivity.

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