In today’s hyper competition, the Customer Experience that your Unified Contact Center (UCC) delivers is a deciding factor. In a lot of instances though, operational or technical issues within the UCC remain un-detected, adversely impacting customers.

With the intelligent Service Assurance Platform of ATSG for UCC environments, gain access to real-time insights on key performance metrics. Our platform not only detects performance issues in UCC, but also addresses them proactively for a seamless experience.