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Digital Workplace

ATSG’s Digital Workplace offerings are designed to empower your end-user’s experience.

We provide holistic solutions with innovative end-user computing environments that facilitate the superb experience, and flexible working practices your users need. Delivered via a secure, as-a-service model, ATSG’s Digital Workplace offering delivers enhanced internal and external collaboration capabilities with IT services, devices, and processes customized to meet your organization’s requirements.

Our trained and certified team can work with your organization on a managed or project basis, assessing your environment, working collaboratively, making technology recommendations, and then creating a roadmap for success based on your business objectives.

Enterprise Service Desk

Complete IT Service Management, quality assurance, user experience, and governance processes for all consumers.

ATSG offers world-class global end-user enablement and support across all our offerings, via best practice service methodologies such as ITIL. Our Enterprise Service Desk provides multi-channel interactions, self-help, total ticket management, resolutions & escalations, reporting, analytics, and insights that truly empower all users, on all devices from any location.

Features include:

  • Improved Productivity
  • Superior Quality of Service & User Experience
  • Cost-Effective, Always Available Support
  • Multi-lingual Support
  • Global Delivery

Desktop as a Service

Deploy secure desktops and applications from the cloud in minutes, safely, and successfully.

ATSG’s Intelligent DaaS solution enables a full spectrum of use cases, from the most basic through advanced enterprise workloads, with multi-device support from the cloud, including video and high-end graphics support. This offering brings significant cost efficiencies via cloud-hosted virtual desktops, with multiple customization options available for complex environments. We can also control the entire lifecycle for you as a fully managed IT service.

Features include:

  • Any device, from anywhere, at anytime
  • Pay for what you consume – Flat-rate unit pricing
  • 24x7xAlways digital delivery and management
  • SLAs and DEX
  • Instant real-time scalability and control

Site & Field Services

Our field engineers provide expert onsite support worldwide.

A quality end-user experience is at the core of what ATSG delivers. ATSG provides onsite technical repairs and dispatch services for our customers – on a global scale. Our credentialed field engineers are available on call to perform quality on-time repairs and maintenance for a variety of equipment and applications at your location.

Features include:

  • Highly trained and experienced service personnel
  • Same-day or scheduled services available
  • Service management and dispatch support
  • Wide range of device support

Digital Employee Experience

ATSG’s digital empowerment of the modern employee.

At ATSG, we understand that the digital employee experience is so much more than IT. It is a key factor in your employee’s overall experience, and it is closely tied to your organization’s employee engagement, culture, and ability to innovate. ATSG’s comprehensive approach to the digital employee experience manages employee lifecycle management processes, increases the use of collaboration tools, increases security on employee devices, enables work from anywhere, and provides multilayered 24x7xalways support.

Benefits include:

  • Near real-time processing of network performance data
  • Increased adoption of key tools and platforms
  • Improvement in major incident and problem management processes