Let’s face it; businesses that manage their own telecom services just add one more thing to what they already “have on their plates”. From dealing with confusing contracts and billing, to outdated equipment and pesky user issues, it is enough to make even the most efficient employees feel “worn out” and demotivated. Plus, the constant evolution in technologies is yet another factor that causes a priority conflict, which most businesses are not equipped to handle.
The truth is, these complex telecom and internet technologies have become a burden for most businesses that still try to manage them in-house. They take away from focusing on core business needs and instead, leave IT teams scrambling to “keep up” with the steep learning curve. To avoid this, many businesses are now considering telecom managed services to streamline their operations.
In this blog, we discuss what telecom managed services are, and the benefits they offer to tenant organizations.
The Advantages of Telecom Managed Services
Telecom managed services involve hiring an external service provider to manage an enterprises’ telecommunications infrastructure. What this means is that the service provider will take care of the day-to-day management of the infrastructure. In addition, they also promptly look after any issues that might arise, to ensure the smooth running of all telecommunications operations of an enterprise.
Here are some compelling advantages of Telecom Managed Services for enterprises that deploy them:-
1. Cost Savings
One of the primary advantages of using telecom managed services is that they save businesses a lot of money. We say that because when businesses outsource the management of their telecommunications infrastructure, they can save the costs of maintaining an expensive pool of workforce. They can also avoid the need to invest in expensive equipment and tools.
2. Increased Efficiency
Another “perk” of utilizing telecom managed services is a boost in efficiency. These service providers come equipped with state-of-the-art tools and technologies that can significantly optimize an entity’s telecommunications infrastructure, ensuring that it is running at optimal levels. This means your business can enjoy seamless and efficient telecom operations, thanks to the expert management of your service provider.
3. Improved Customer Service
Telecom managed services providers also have the expertise and experience to promptly handle customer inquiries and issues. This means that businesses can provide better customer service and as a result, their customer satisfaction increases. This is good for a business in the longer run, because it creates customer and brand loyalty.
Types of Telecom Managed Services
Now, we discuss the various types of telecom managed services that are available for enterprises.
First up, we have network management, which is all about monitoring and maintenance of the network infrastructure of an enterprise. This includes everything, from routers to servers. What’s great about this service is that it comes equipped with advanced tools and technologies that help to promptly detect and resolve network issues.
Voice and Data Service
Telecom Managed Services providers also offer voice and data services. These involve managing a business’s voice and data communications infrastructure. So, if your business needs someone to take care of your phone systems, email servers and messaging services, this is the service for you. The service provider ensures that everything is running smoothly, and that any issues that arise are dealt with, in a quick and seamless manner.
Last but definitely not the least, we have Cloud services. This service is all about looking after an enterprise’s Cloud infrastructure. This could be anything from Cloud storage to Cloud Computing or cloud-based workloads.
The service provider makes sure that the Cloud-based environment of the deploying enterprise is running efficiently and securely, giving employees the peace of mind and liberty to focus on more value generating tasks.
The bottom line is that telecom managed services offer significant benefits to businesses, including cost savings, increased efficiency and improved customer service. It is almost like having a “team of superheroes” for looking after the telecommunications infrastructure of your business.
They swoop in and take care of everything, leaving the workforce free to focus on the more important stuff, like growing the business or efficiently serving the customers. So, for enterprises looking to enter the “league of successful businesses”, it’s time to make the call and harness the power of telecom managed services. Sooner than later, the benefits will speak for themselves.
Get in touch with ATSG for top-of-the-line managed IT services and intelligent technology solutions for your enterprise. At ATSG, we offer cutting-edge Design & Implementation Services for your Communications, IT and Cloud infrastructure.
ATSG’s certified experts provide strategic planning, robust IT infrastructure planning and management, and optimized engineering solutions to achieve your desired outcomes. If it’s resilience, scalability and security that you’re looking for your enterprise, we have you fully covered.
Lastly, our Contact Center Services will also take your customer experience (CX) to the next level. ATSG’s Cloud-based or on-premise solutions ensure exceptional employee and customer experiences through intuitive collaboration tools, maximized performance and reliable connectivity, all while minimizing downtime and dropped calls.