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Today, a very practical “value-add” of hybrid working models is that the traditional office environment is no longer the only place where work gets done. For many professionals, work takes them to different locations around the world, whether it is meeting with clients in one state, reviewing engineering specs with teams in another state, or even exploring mountains across different parts of the world.

Today, employees are able to maintain productivity and seamless workflows, regardless of their physical location. What they need is an endpoint device, a Wi-Fi connection, the right technology and tools to keep them just as efficient and productive as if they would have been in the office.


This is where robust Cloud Computing solutions, such as Desktop-as-a-Service (DaaS) come in to help enterprises optimize their IT environments like never before. In fact, as per the International Data Group’s (IDG) 2020 Cloud Computing Study, the Cloud has become increasingly ubiquitous, with 92% of enterprises now utilizing it in their operations.

To explore this further, this blog is dedicated to how enterprises can optimize their digital workspaces by embracing Cloud-backed DaaS solutions in their operations. The ultimate aim is to deliver a superior Digital Employee Experience (DEX).

Brief Overview of Desktop as a Service (DaaS)

Desktop as a Service (DaaS) has recently emerged as a popular Cloud computing solution for modern enterprises. It offers reliable and scalable IT infrastructure for enterprises, so they can seamlessly host their virtual desktops, applications and data in the Cloud.

It is an effective alternative to the traditional, physical desktop deployment model, allowing employees to Work from Home (WFH), the office or on-the-go. DaaS enables remote and mobile productivity by providing a consistent user experience across all endpoint devices.

How Can DaaS Improve Employee Satisfaction?

We are quite familiar with the fact that employee satisfaction is one of the most essential factors for the success of any business. Many forward-thinking enterprises have realized that satisfied employees lead to better business outcomes, improved customer experiences (CX), and even increased profits. Hence, the importance of ensuring employee satisfaction can no longer be ignored.

DaaS is one such effective tool that can be leveraged by enterprises for elevated employee experiences.  In the following points, we have listed a few benefits of inculcating DaaS solutions in the IT operations of businesses:-

  • Simplified access to workplace applications
  • Flexible access to IT resources
  • Enhanced mobility
  • Increased reliability
  • Streamlined performance
  • Slashed IT costs and administrative burden
  • Better autonomy over data, apps and workloads

In the following section, we discuss in detail how DaaS can streamline enterprise IT operations, and yield higher employee satisfaction.

Simplified Access to Workplace Apps and Resources

DaaS hosts workplace applications and resources on a centralized Cloud infrastructure. This results in quick and seamless access to IT assets for employees. The workforce can access their digital resources from any location, using any endpoint device, thereby enabling more agility and flexibility. This not only simplifies employee login process, but also eliminates the need for multiple passwords and authentication protocols.

Enhanced Mobility and Flexibility

DaaS results in enhanced mobility and flexibility for employees in the following ways:-

Remote Work Capabilities

Desktop as a Service (DaaS) is truly changing the game, especially when it comes to remote work. DaaS solutions help enterprises improve their mobility and flexibility, as employees are no longer tethered to just their physical workspaces.

Work from Any Device (BYOD Support)

In addition, the Bring Your Own Device (BYOD) support is yet another break-through feature for hybrid working models, eliminating the need for company-owned and issued devices.

Seamless Transition Between Locations and Devices

DaaS also offers a seamless transition between devices and locations, giving employees the freedom to work remotely, or from the office. This ultimately leads to increased productivity, better work-life balance and employee engagement. This is most-certainly a win-win situation for both employers and employees.

Increased Reliability and Performance

One of the primary advantages of adopting DaaS is a significant increase in the reliability and performance that comes with it. This can be achieved through the following features:-

Centralized Management and Resource Optimization

Centralized management is a key feature of DaaS, providing IT teams with better visibility and control over the digital workspace environment. This allows for more efficient resource allocation and optimization, resulting in faster response times, reduced latency, and a really consistent user experience (UX).

Automatic Updates, Patching and Backups

Keeping software up-to-date is a critical task that can often be time-consuming and labor-intensive for IT teams. However, DaaS streamlines this process by providing automatic updates and backups. This ensures that employees always have access to the latest applications and tools, without requiring any manual intervention.

Reduced Down-time and Performance Issues

Downtime and performance issues can be very costly for enterprises, leading to lost productivity and revenue. DaaS eliminates these risks by providing a highly available and scalable infrastructure that can quickly adapt to changing user demands in real-time. Additionally, remote access enables employees to continue working, even during un-expected disruptions or outages.

Reduced IT Burden and Increased Autonomy

Another way DaaS can improve employee satisfaction is by reducing bulk of the IT related burden, and providing the workforce with increased autonomy. The following points highlight how DaaS solutions allow employees to focus on value-generating tasks, by slashing a lot of non-productive and recurring activities.

Simplified IT Support and Trouble-shooting

By adopting a Cloud-based digital workspace and DaaS solution, enterprises can simplify IT support and trouble-shooting processes. We say that because most Cloud Service Providers (CSP) take on the responsibility of maintaining their IT infrastructure, along with resolving any issues that may arise. As a result, IT teams can focus on more strategic tasks, rather than being bogged down by day-to-day IT support requests and tickets.

Employee Empowerment via Self-Service Options

DaaS also enables employees to take control of their own workspaces, through self-service options, enabling timely access to applications and resources. This results in increased autonomy and productivity across the workforce.

Quicker Resolution of Technical Issues

With Cloud-powered DaaS solutions, enterprises can enjoy faster resolution of technical issues; thanks to the dedicated support teams of experts that CSPs provide round the clock. These professionals have access to cutting-edge technologies and diagnostic tools, enabling them to quickly resolve any problems that might arise. As a result, employees can be more productive, resulting in smoother and more efficient workflows.


As the world navigates through the paradigm shift in digital technologies, remote and hybrid work have become the standard for many enterprises. A highly effective and powerful solution that can significantly improve employee satisfaction in today’s widely prevalent remote work is, Cloud powered Desktop as a Service (DaaS).

By leveraging DaaS, businesses can ensure smooth and secure workflows, leading to elevated employee satisfaction, and un-locking the full potential of a tech-enabled workforce.

This is why many futuristic and visionary businesses have realized that DaaS is not only a prudent business decision, but also a smart investment in the future satisfaction and productivity of their human resources.

If you also want to empower your employees to have the freedom to work from home (WFH) or in the office; all while maintaining a consistent user experience across multiple endpoint devices, then get in touch with ATSG.

With ATSG’s highly secure and reliable Desktop-as-a-Service (DaaS) solutions, employees can access their Cloud Hosted Virtual Desktops and applications from anywhere, at any time, and via any device.

So, what are you waiting for! Amplify the productivity of your workforce with ATSG’s premium Desktop as a Service (DaaS) solutions, and take your Digital Employee Experience (DEX) to new heights.  

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