Axiscare™ – ATSG’s Managed Services Support Offerings

The advantage to managed support is that you have a wide variety of services available to you without having to increase your staff or infrastructure costs. ATSG’s managed services organization, Axiscare™ has a scalable selection of offerings designed with the flexibility to fit your environment. Whether you have a dedicated IT staff or are looking to fully outsource your IT needs, Axiscare™ has a solution for you.

Included in all Axiscare offerings are:

  • Experienced IT professionals/engineers
  • Unmatched customer service provided by a dedicated customer care staff
  • Years of technological expertise in
  • Enterprise Networking
  • Unified Communications
  • Wireless infrastructure
  • Servers and Workstations
  • Access to the benefits of top-tier elite partnerships with Cisco and Microsoft

Axiscare has four types of support offerings that can be mixed and matched: Totalcare, Procare, Flexcare and Staffcare. In addition to the features listed in the chart below, with our Staffcare services, our clients partner with us to identify their unique staffing requirements and then we utilize proven techniques to source, vet and hire qualified personnel.

Key Benefits Totalcare
Monitored Not Monitored Procare Flexcare
24x7x365 Performance Monitoring
24x7x365 Remote Technical Support
Lead Support Engineer
Account Lead/Escalation
Quarterly Interpreted Reporting
Remote Software Support**
Hardware Assurance/Replacement**
Remote Change Management
Configuration Management
Telco Management
Value Add 3rd Party Support Administration
Monthly Support Balance Reports*
Proactive Onsite Maintenance and Support*
Reactive Support (remote or onsite) 8x5xNBD
Server Patch Management

* Totalcare Onsite Support and Monthly Balance Reports only when combined with Procare or Flexcare
** Requires client to have active manufacturer back-end support