ATSG’s Digital Workplace Management offerings enable new and more effective ways of enhancing the end user computing experience. Becoming a digital workplace demands that businesses rethink their traditional processes and combine their existing tools with new technologies and automation that redefine how people work. Enabling seamless interactions, efficiency improvements, predictable outcomes and cost reduction are all driving IT automation and digital workplace solutions. Our goal is to empower the end user so their interactions are optimized and efficient allowing them to focus on their core job; wherever, whenever and however they work.
A quality end user experience is at the core of what ATSG delivers. Our integrated service delivery model provides predictable 24x7xAlways support for the business user. Multiple channels of support that can include voice, chat, email, or self-service portals provide the user with a total contact management, which is completely managed and monitored by ATSG. Our experienced service desk professionals ensure that issues are resolved quickly and efficiently through the channel they prefer. Ensuring that the end user’s experience is tailored to how they like to engage for support. As repeatable trends start to occur, we provide predictive and repeatable resolutions for an optimized experience for continuous service improvement and automation. Fully onshore in the US, ATSG provides 24x7xAlways support to service your business.
With our innovative Digital Workplace as a Service offering, we can also provide a highly cost effective, state of the art technology refresh and deployment service; that puts the latest technology and endpoint devices in the hands of your users in an affordable, secure and fully managed model.