For many organizations, the transition to remote work felt sudden and hurried. Most did not have the IT infrastructure in place to support an entire workforce of remote employees. For many, this upheaval affected productivity, profits, and morale.
With social distancing measures in place during the COVID-19 pandemic, organizations continue to seek proven communication solutions for their remote workforces.
The COVID-19 pandemic affected contact centers immediately. Many industries, such as healthcare, travel, finance, retail, and insurance were forced to shift the operation of their vital hubs of communication to a remote model, all while handling an increase in call volume.
Now’s the time to learn from the successes and challenges that were presented by working remotely during the COVID-19 pandemic.
Now that most teams are working remotely, your organization must maintain digital security and productivity, while employees are connecting from various locations.
Making the right IT infrastructure choices now is essential so that your organization can continue to thrive in times of crisis.
With so many team members working from home, you need a platform that supports highly productive collaboration.